Terms & Conditions

A legal disclaimer

Last Updated: 16 October 2026

Welcome to Serenity. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms, subject to any rights that cannot be excluded under applicable law. Please read them carefully before making a purchase.

1. About Serenity

This website is operated by:

Business Name: Serenity
Registered Address: Jalandhar, Punjab
Email: serenitylforife@gmail.com
Phone: 98725 04446

Please replace these placeholders with your actual business information before publishing this page.

2. Eligibility and Website Use

You may use our website only in accordance with applicable laws and these terms.

You agree not to:

Use the website for unlawful or fraudulent activities.
Submit false, misleading, or unauthorised information.
Interfere with website security or functionality.
Attempt to access restricted systems or other customers' information.
Copy, distribute, or misuse website content without permission.

We reserve the right to take appropriate action against misuse, subject to applicable law.

3. Products and Descriptions

Serenity offers herbal soaps and other personal-care or wellness products as described on the website.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, weights, and other details are accurate. However, minor variations in colour, texture, appearance, or presentation may occur due to lighting, photography, manufacturing processes, or the nature of the ingredients.

Please read the product description and ingredient information carefully before placing an order. If you have known sensitivities or allergies, review the ingredients and seek appropriate professional advice when necessary.

Product photographs are intended to represent the products as accurately as reasonably possible.

4. Product Availability and Pricing

All products are subject to availability.

Prices will be displayed in Indian Rupees (INR) unless otherwise stated. Applicable taxes, shipping charges, and other fees will be shown where required before you complete your purchase.

We may update prices, product descriptions, or availability from time to time. Such changes will not override rights or obligations that have already arisen under a confirmed order or applicable law.

If a pricing or listing error is identified, we will review the situation and communicate with the customer before taking any action affecting an existing order.

5. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An automated order confirmation does not necessarily mean that the order has been finally accepted. Order acceptance may be confirmed through subsequent processing or dispatch communications.

We may need to contact you to verify order details, resolve payment issues, or clarify delivery information.

If an order cannot be fulfilled, we will notify you and arrange any applicable refund in accordance with the relevant policy and applicable law.

6. Payments

Payments must be made through the payment methods offered at checkout.

You agree to provide accurate billing and payment information and to use only payment methods you are authorised to use.

Orders may be delayed or cancelled where payment cannot be verified or completed, subject to applicable law.

We do not intend to store full payment-card details directly unless our payment arrangements specifically support this in a secure and legally compliant manner.

7. Shipping and Delivery

Orders will be processed and delivered according to our Shipping & Delivery Policy.

Delivery estimates are provided for guidance and may vary due to courier operations, weather, location, public holidays, or other circumstances.

Customers must provide accurate shipping information. Any applicable delivery charges and conditions will be communicated before the order is completed.

Nothing in these terms excludes remedies available to customers under applicable law for non-delivery or other failures to fulfil an order.

8. Cancellations, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Returns & Refunds Policy.

Please review that policy before placing an order.

Any restrictions on returns or refunds are subject to applicable consumer-protection requirements and do not remove rights that customers are legally entitled to exercise.

9. Product Use and Safety

Our products are intended to be used according to their descriptions and any instructions provided on their packaging.

Customers should review the ingredients before use, particularly if they have known allergies or sensitivities. Discontinue use if irritation or an adverse reaction occurs.

Unless expressly supported by appropriate evidence and legally permitted, our products should not be understood as medicines or as treatments for medical conditions.

Product descriptions are provided for general product information and do not replace professional medical advice.

We do not guarantee that a product will produce identical results for every individual.

10. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to specific eligibility requirements, validity periods, and usage conditions.

Any applicable conditions will be communicated with the relevant offer.

We reserve the right to correct promotional errors or discontinue an offer in accordance with applicable law and the terms communicated to customers.

11. Intellectual Property

Unless otherwise stated, the website's original text, branding, graphics, product photographs, design elements, and other content are owned by Serenity or used with permission.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit our intellectual property without prior written permission, except where permitted by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services, including payment gateways and delivery providers.

These services may be governed by their own terms and privacy policies. Serenity is not responsible for the independent content or practices of third-party websites, except where responsibility cannot lawfully be excluded.

13. Website Availability

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, security issues, or circumstances beyond our control.

We may update or modify website features from time to time. Nothing in this section limits any rights you may have under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Serenity will not be responsible for indirect or consequential losses arising from the use of the website where such exclusion is legally permitted.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer rights or applicable remedies relating to defective products, misleading representations, or failure to fulfil legal obligations.

Where liability can lawfully be limited, any limitation will be interpreted in accordance with applicable law.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review that policy. Any consent required for specific data-processing activities will be obtained as required by law.

16. Changes to These Terms

We may revise these Terms & Conditions to reflect changes to our website, products, business operations, or legal requirements.

The latest version will be published on this page with an updated date.

Changes will apply in accordance with applicable law and will not retrospectively remove rights that have already accrued.

17. Governing Law and Disputes

These terms are governed by the laws applicable in India, subject to any mandatory legal protections or jurisdictional rights available to consumers.

If you have a concern regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the issue.

Nothing in this section prevents you from exercising any legal rights or remedies available to you.

18. Contact Us

For questions about these Terms & Conditions, please contact:

Business Name: Serenity
Email: serenitylforife@gmail.com
Phone: 9872504446
Address: Jalandhar , Punjab

Thank you for choosing Serenity. We appreciate your trust in our products and services.