Shipping Policy

A legal disclaimer

At Serenity, we are committed to delivering your herbal skincare and personal-care products safely and conveniently. This policy explains how orders are processed, shipped, tracked, and delivered.

Shipping Policy - the basics

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within [1–3 business days], excluding Sundays and public holidays. Processing may take longer during festive seasons, promotional events, or periods of unusually high order volumes.

You will receive an order confirmation through the contact details provided at checkout.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Standard shipping: ₹250
Free shipping on orders above: ₹999
Cash on Delivery, if available: NO COD

Any applicable shipping fees will be communicated clearly before an order is placed.

3. Estimated Delivery Times

Our estimated delivery timelines within India are:

Local deliveries: [2–4 business days]
Other serviceable locations: [7-10 business days]
Remote locations: [Additional time may be required]

These timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

The applicable delivery estimate will be communicated at checkout or through your order updates.

4. Order Tracking

Where tracking is available, you will receive tracking details through your registered email address, phone number, or messaging service once your order has been dispatched.

Please allow time for the courier's tracking system to update after dispatch.

If you have not received tracking information or need assistance locating your package, contact us at [Customer Support Email] or [Customer Support Phone Number].

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including their full name, address, PIN code, and contact number.

If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once an order has been shipped.

Additional charges or delays may apply if a shipment needs to be redirected or reattempted.

6. Delayed, Lost, or Undelivered Orders

Although we work with delivery partners to ensure timely delivery, unexpected delays can occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will coordinate with the relevant courier and help investigate the issue.

If a package is confirmed lost or undelivered, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

7. Damaged Packages

Please inspect your order upon delivery. If a product arrives damaged, defective, leaking, or incorrect, contact us promptly at [Customer Support Email].

Please provide your order number, photographs of the product and outer packaging, and a brief description of the issue. We will assess the request and explain the available resolution.

8. Delivery Attempts

Please ensure that someone is available at the delivery address to receive the package. If delivery fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the shipment to us.

Any additional shipping charges will be communicated to you before being applied.

9. Contact Us

For shipping and delivery enquiries:

Business Name: Serenity

Email: serenitylforife@gmail.com
Phone: 9872504446

Address: Jalandhar, Punjab

We appreciate your trust in Serenity and thank you for choosing our products.