Privacy Policy

A legal disclaimer

Last Updated: 16 October 2026

At Serenity, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or use our services.

By using our website, you acknowledge that you have had the opportunity to read this policy. Any consent required for particular processing activities will be obtained separately where applicable.

Privacy Policy - the basics

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and contact information

Full name.
Email address.
Phone number.
Billing and delivery address.

Order information

Products purchased.
Order history and transaction references.
Delivery status and customer-service communications.

Payment information

Payments may be processed by third-party payment providers. We may receive payment status, transaction references, and limited payment-related information needed to manage your order. Full card details are generally handled by the payment provider rather than stored by us, depending on the payment method and website configuration.

Technical information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, website interactions, and cookie identifiers, depending on the technologies enabled on the site.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and transaction updates.
Respond to customer enquiries.
Manage returns, refunds, and complaints.
Maintain website security and prevent fraudulent activity.
Improve our products, services, and website experience.
Meet applicable accounting, tax, and legal obligations.
Send promotional communications where permitted and, when required, with your consent.

3. Payments and Third-Party Services

Our website may rely on third-party providers for payments, website hosting, shipping, analytics, customer support, and other operational services.

These providers may process relevant information to perform their services under their applicable terms and privacy practices.

We encourage you to review the privacy policies of the third-party services you use. We do not control the independent privacy practices of external providers.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

Keep the shopping cart and checkout functioning.
Remember relevant preferences.
Understand website traffic and performance.
Improve usability and security.
Support advertising or marketing measurement, if enabled.

You may be able to manage cookies through your browser settings or the consent controls available on our website. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell your personal information to third parties as a business practice.

We may share relevant information with:

Payment processors.
Courier and delivery partners.
Website hosting and technology providers.
Customer-support and communication providers.
Professional advisers, auditors, or insurers where necessary.
Government authorities or law-enforcement bodies when required or permitted by law.

Information will be shared only as appropriate for the relevant purpose and subject to applicable legal requirements.

6. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance.

The appropriate retention period depends on the type of information and the reason it was collected.

When information is no longer required, it will be deleted, anonymised, or otherwise handled in accordance with applicable law.

8. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Withdraw consent where processing relies on consent.
Opt out of promotional communications.
Raise a complaint or seek assistance through the applicable grievance process.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on certain requests.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and some information may need to be retained to meet legal obligations.

9. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the necessary consent, we may send information about products, offers, and updates.

You may opt out at any time using the unsubscribe link in an email, available messaging controls, or by contacting us.

You may still receive essential transactional messages relating to orders and customer-service requests.

10. Children's Privacy

Our website is intended for people who can lawfully use the service and make purchases under applicable law.

We do not knowingly collect children's personal information in circumstances where doing so is prohibited. If you believe a child has provided personal information inappropriately, contact us so that we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, or legal obligations.

The revised version will be published on this page with an updated date. Where required by law, we will provide notice or obtain consent for relevant changes.

12. Contact and Privacy Requests

For privacy-related questions, requests, or complaints, contact:

Business Name: Serenity
Email: serenitylforife@gmail.com
Phone: 9872504446

Address: Jalandhar, Punjab

Grievance Contact, if applicable: serenitylforife@gmail.com
Expected Response Timeline: 24 Hours

We will review privacy enquiries and respond in accordance with applicable law.